Below you will find details on how to use TouchStore's FMD software. If you have more general queries such as when you should verify products, how to handle broken bulk or what hardware you will need to have in order to use TouchStore FMD please see our Frequently Asked Questions (FAQs) document here: Falsified Medicines - Frequently Asked Questions (FAQ)

What is FMD?

The Touchstore FMD Application allows the pharmacist to verify the authenticity of a product by scanning the 2D barcode on the medicine packs.

Each 2D barcode contains a Product Code, Serial Number, Expiry Date and a Batch or Lot Number.

When the barcode is scanned the above information is checked with the IMVS to see if it is a valid Serial Number, or if it is marked as previously dispensed, recalled or expired.

How to Access FMD

• Open Touchstore Rx and press the Start tile.

• Press the Modules button (ALT & O) and then press FMD (ALT & 0).
  • ALT & O (O for Oscar) to open Modules
  • ALT & 0 (Zero) to open FMD

How To Sign In

• The first time the application loads you will be prompted for a Client Id and a Client Secret.

• The Client Id and Client Secret can be retrieved from the Irish Medicines Verification Administration Portal.
• Once you have entered your Client Id and Client Secret the application will store these details for future use and load the main screen.

How to verify a product

• Open the FMD Application.
• Scan the 2D barcode on the product you wish to verify.

• This will verify the product with the IMVS. The product will then display on the main grid as shown below.
• The Product field contains the current status of the product in the IMVS system.
• You can scan multiple products at the same time.

How do I clear the list of scanned products

• You can clear the list of products by pressing the 'Clear All' button on the screen as shown below. This will clear the grid of all the products scanned into it.

How to remove one product from the grid

• Highlight the product you wish to remove.
• Press the 'Delete Selected' button as shown below. This will remove the selected product from the grid.

How to dispense one or more products

• Open the FMD application.
• Scan the barcodes of the products you wish to dispense.
• This will verify each of these products letting you know in advance if there are any issues with them.
• When you have scanned all the products press the 'Dispense Now' button as shown below.
• This will dispense each of the products and update the status of them.

How to prepare a script in advance

• Open the FMD application.
• Scan the barcodes of the products you wish to dispense at a later stage.
• This will verify each of these products letting you know in advance if there are any issues with them.
• When you have scanned all the products press the 'Dispense Later' button as shown below.

• This will cause a bag label with a 2D barcode to print out. All the information on the screen is encoded in the barcode for easy scanning at a later stage.

N.B. Please note, our pre-prepared Bag Labels can hold a maximum of 10 (TEN) different products details. This means if you have more than 10 (TEN) products on the screen and you press 'Dispense Later' you will get one label for each group of 10 (TEN) products.

How to dispense a prepared script

• Open the FMD application.
• Scan the barcode on the bag label that you prepared earlier.
• This will load the products into the grid as shown below.
• You can then press the dispense Now button the mark the products as dispensed.

How to remove a product from a prepared script

• Open the FMD application.
• Scan the barcode on the bag label that you prepared earlier.
• This will load the products into the grid as shown below.
• Highlight the product you wish to remove.
• Press the 'Delete Selected' Button.

• This will remove the product.
• You can then dispense the Products by pressing the 'Dispense Now' button or if you want a new bag label with just the selected products choose 'Dispense Later'.

How to set the default printer for the bag label

• Open the FMD application.
• Press the 'Choose Printer' button.

• Choose the Label Printer.
• When you press ok this selection is saved as the default printer to print the bag label to.

How to Reactivate a Product

• Open the FMD application.
• Press the 'Advanced' Button shown below.

• This will open the advanced menu.
• Scan the product you wish to reactivate.
• This will automatically verify this product. And populate its details on the screen as shown below.
• Press the reactivate button to reactivate the product.

.

• Note. You may only reactivate a product within 10 days of dispensing it.

How to Decommission a Product

• Open the FMD application.
• Press the 'Advanced' Button shown below.

• This will open the advanced menu.
• Scan the product you wish to reactivate.
• This will automatically verify this product. And populate its details on the screen as shown below.
• Choose the reason for decommissioning the product from the dropdown as shown below.

Reasons for decommissioning include :

• Marking as stolen
• Marking as a sample
• Marking as exported
• Marking as a free sample
• Marking as locked

• Marking as destroyed

• Once you have selected a reason Press the 'Decommission' button as shown below.

How to manually verify a Product

• Open the FMD application.
• Press the 'Advanced' Button shown below.

• This will open the advanced menu.
• Press the 'Manual Entry' Button shown below.

• This will open the 'Manual Entry' screen shown below

• The Product Code, Serial Number, lot number and Expiry Date are all printed beside the 2D barcode on the product you wish to manually enter.
• Enter the Product Code in the 'Product Code' section.
• Enter the Serial Number in the 'Serial Number section.
• Enter the lot / Batch number in the 'Batch Id section'.
• Enter the Expiry Date in the 'Expiry' section. The date format accepted is either dd/mm/yyyy or mm/yyyy.
• Once all the details are entered press the 'Verify Pack Button' as shown below.

• This will verify the product and display the response from the IMVO on the screen.

How to manually dispense a Product

• Open the FMD application.
• Press the 'Advanced' Button shown below.

• This will open the advanced menu.
• Press the 'Manual Entry' Button shown below.

• This will open the 'Manual Entry' screen shown below

• The Product Code, Serial Number, lot number and Expiry Date are all printed beside the 2D barcode on the product you wish to manually enter.
• Enter the Product Code in the 'Product Code' section.
• Enter the Serial Number in the 'Serial Number section.
• Enter the lot / Batch number in the 'Batch Id section'.
• Enter the Expiry Date in the 'Expiry' section. The date format accepted is either dd/mm/yyyy or mm/yyyy.
• Once all the details are entered press the 'Verify Pack Button' as shown below.

• This will verify the product and display the response from the IMVO on the screen.

• Close the manual entry screen and the product you have just verified will be displayed on the Advanced screen as shown below

• Press the Dispense button shown below to dispense the product. The response from the IMVO will be displayed on the screen.

How to manually reactivate a Product

• Open the FMD application.
• Press the 'Advanced' Button shown below.

• This will open the advanced menu.
• Press the 'Manual Entry' Button shown below.

• This will open the 'Manual Entry' screen shown below

• The Product Code, Serial Number, Lot Number and Expiry Date are all printed beside the 2D barcode on the product you wish to manually enter.
• Enter the Product Code in the 'Product Code' section.
• Enter the Serial Number in the 'Serial Number' section.
• Enter the Lot / Batch Number in the 'Batch Id' section.
• Enter the Expiry Date in the 'Expiry' section. The date format accepted is either dd/mm/yyyy or mm/yyyy.
• Once all the details are entered press the 'Verify Pack' Button as shown below.

• This will verify the product and display the response from the IMVO on the screen.

• Close the manual entry screen and the product you have just verified will be displayed on the Advanced screen as shown below

• Press the reactivate button to reactivate the product.

• Note. You may only reactivate a product within 10 days of dispensing it.

How to manually decommission a Product

• Open the FMD application.
• Press the 'Advanced' Button shown below.

• This will open the advanced menu.
• Press the 'Manual Entry' Button shown below.

• This will open the 'Manual Entry' screen shown below

• The Product Code, Serial Number, Lot Number and Expiry Date are all printed beside the 2D barcode on the product you wish to manually enter.
• Enter the Product Code in the 'Product Code' section.
• Enter the Serial Number in the 'Serial Number' section.
• Enter the Lot / Batch Number in the 'Batch Id' section.
• Enter the expiry Date in the 'Expiry' section. The date format accepted is either dd/mm/yyyy or mm/yyyy.
• Once all the details are entered press the 'Verify Pack Button' as shown below.

• This will verify the product and display the response from the IMVO on the screen.

• Close the manual entry screen and the product you have just verified will be displayed on the Advanced screen as shown below

• Choose the reason for decommissioning the product from the dropdown as shown below.

Reasons for decommissioning include:

• Marking as stolen
• Marking as a sample
• Marking as exported
• Marking as a free sample
• Marking as locked

• Marking as destroyed

• Once you have selected a reason Press the 'Decommission' button as shown below.