Here you will find a number of quick-fire steps for some of the most commonly used areas of the Rx 365 application
Search for a Patient
- Press F2 and type the patient's name (in the format:
SURNAME, FIRSTNAME) - Use the Arrows on the keyboard or the mouse to select the correct record
- If using the keyboard, press Return to open the patient record you selected
- The PMR Console will now open the selected patient's file
Create a new Patient
- Press F2 and type the patient's name (in the format:
SURNAME, FIRSTNAME) - Press (KEYBOARD: ENTER), Touchstore will then ask would you like to create a new patient? Select yes.
- You will then be brought into the patient maintenance file, proceed to fill in the required fields
Insert a New Dispense
- Search for the Patient and open their PMR
- Click New Script (KEYBOARD: ALT & I)
- Type the name of the item you wish to dispense
- The search defaults to items dispensed recently. If you wish to search all products press F8
- Enter the DISPENSED quantity
- Enter the dosage instructions (Alt & I will allow you to type instructions)
- Press NEXT to add another item
- Press F12 or click Complete to complete the dispense
Repeat a Previous Dispense
- Search for the Patient and open their PMR
- Select all of the items on the PMR you want to repeat
- Press Repeat (KEYBOARD: ALT+P)
- If you need to make changes to any of the repeated items, do so now
- Once you're happy with all of the information click on COMPLETE (KEYBOARD: F12) to finish your dispense
Select multiple items on the PMR
To select multiple items on the PMR you can use either:
- Mouse and keyboard
- Just the keyboard
To use (A) mouse and keyboard:
- Click the first item with the mouse
- Hold down (KEYBOARD: CTRL)
- Click the next item with the mouse
- Repeat steps (2) and (3) until you have all of your items selected
To use (B) just the keyboard:
- Use the ARROW keys on the keyboard to highlight the first item you wish to select
- Press (KEYBOARD: SPACE)
- Use the ARROW keys on the keyboard to highlight the next item you wish to select
- Repeat steps (2) and (3) until you have all of your items selected
Edit a Previous Dispense
- Search for the Patient and open their PMR
- Select the script you want to edit
- Press the Edit button
- Make the necessary changes
- Press F12 or click Complete to complete the dispense
View Directions on a Drug Label
- Search for the Patient and open their PMR
- Highlight the item you want to view the directions on.
- In the PMR screen on the bottom left you will see an icon that says View.
- Click this and you will be able to view the directions added to the dispense.
Change the Doctor on a Dispense
- While editing a dispense or inserting a new dispense, go to the Add Info tab
- You can change the GMS Doctor by searching in the GMS Doctor box by name or by GMS number of the doctor.
- You can change the Presciber by searching in the Presciber box by name or by GMS number of the doctor.
- If it is a new doctor enter in the doctor's name ( Surname, First Name ) and press enter and a quick add doctor window will appear.
- To change the GMS Doctor all items on the script press Select All
- Press GMS Doctor, select the doctor and press Ok.
- Press F12 or click Complete to complete the dispense
Change the Dispense Date of an item
- While editing a dispense or inserting a new dispense, press Select All
- Press Dispense Date
- Enter the dispense date and press Ok
- Press F12 or click Complete to complete the dispense
Dispense a Phased item
- Search for the Patient and open their PMR
- Dispense the item you wish to phase either by Inserting a new item or Repeating a previous item
- Ensure your Dispensed and Prescribed quantities have been entered along with your Dosage and Directions
- Tick the PHASED box (KEYBOARD: ALT+P)
- Once ticked, the Phased Dispense window will appear:
- Additional Phases - the additional number of phases to be dispensed after today's dispense
- Auto Split Phases defaults to 4 weeks ( Other options: 4 Weeks, Bi Weekly, Daily, Other )
- Reason - the reason for phasing the item, e.g. Patient Cannot Manage
- Start Date - select the day that the phasing of the item will start
- Dispense All Phases Now - allows you to dispense all the phases for the patient now
- Click Ok
- The Phased Grid will appear like this:
- Click Complete (KEYBOARD: F12) to complete the dispense
Insert an Item that has Repeats
- Search for the Patient and open their PMR
- Select the drug to be dispensed
- Enter the 'Dispensed' and 'Prescribed' qty
- Enter the Directions
- Enter in the Maximum repeats ( the number of repeats that will be made for the drug )
- Enter in the Made repeats ( The number of repeats that have been made for the drug already )
- The Left repeats will automatically populate ( the number of repeats left for the drug, the difference between the maximum number of repeats and the made number of repeats.
Insert an Owing item
- Search for the Patient and open their PMR
- On the Dispensing Screen, once you have the item selected that you will be dispensing enter the actual quantity to be dispensed
- Then enter in the qty of the drug that is Prescribed to the patient
- If the Qty Dispensed is less than the Prescribed Qty then Touchstore Rx will automatically calculate the owed quantity
- When there is an amount in the OWED Field there will also appear two tick boxes to the right-hand side of the OWED field
- The € tick box is ticked when you want to charge the patient for the owings now
- If you wish to charge the patient only once the Owings are dispensed, untick this box
- The Order tick box is ticked when you want to place the owings directly on the list to order from your supplier once the dispense is completed
- Once you are finished click Complete (KEYBOARD: F12) to complete the dispense
Note how the owed item is indicated in the patient's history.
The owed Qty for the drug is Marked in Green.
Dispense an Existing Owing item
- Search for the Patient and open their PMR
- Select the item that has the owings on it
- Then select the repeat option and the owings window will appear
- Select the Dispense Owings option which will bring you into the dispense screen.
- Select complete and the last of the owings will be dispensed
- If not all the owings are available then you can repeat the steps shown in the section 'Insert an Owing' to do a partial dispense of the owings
Insert an On Loan item
- Search for the Patient and open their PMR
- Dispense the item you wish to give out On Loan either by Inserting a new item or Repeating a previous item
- Enter the 'Dispensed' and 'Prescribed' qty
- Enter the Directions.
- Tick the On Loan (KEYBOARD: ALT+L) box.
- Press F12 or click Complete to complete the dispense
Reconcile an Existing Loan item
- Search for the Patient and open their PMR
- Select the item that is on loan
- Then select the repeat option and the on loan window will appear
- Check the Prescribed Date and Claim Period and if these are correct press Complete
- Press F12 or click Complete to complete the dispense
Insert a Not Dispensed item
- Search for the Patient and open their PMR
- Select the drug to be dispensed
- Enter the 'Dispensed' and 'Prescribed' qty
- Enter the Directions
- Tick the Not Dispensed box and enter in your staff pin and the reason for the not dispensed
- Press Ok
If the item is a High Tech dispense and you wish to claim the Patient Care Fee for the item:
- Under the Add Info tab at the right of the screen enter in 88999 into the GMS number field
- Press F12 or click Complete to complete the dispense
Dispense an Existing Not Dispensed
- Search for the Patient and open their PMR
- To dispense a not Dispensed item, select the item that is not dispensed
- Then select the repeat option and the Not Dispensed window will appear
- Press Yes to confirm that you are dispensing the not dispensed item
- Press F12 or click Complete to complete the dispense
Change The Dispense Price of an Item.
- To Change the dispense price for a item enter the price you want to charge in the TOTAL COST box.
- You wil then see in the EXTRA COST box how much you have reduced/increased the medication by.
- The price is only changed for this patient, however this is a permanent change on this patients record, so if you repeat this item you ARE repeating at the changed price.
Add a Doctor to the system
- From the Patient Maintenance screen, Click F8 or double click on the Prescriber dropdown box
- Type the name of the doctor you wish to add (in the format:
SURNAME, FIRSTNAME) - If the doctor you are looking for appears, Click Alt & E or click on Edit
- To ensure that this doctor will show up in your list of Doctors, make sure to tick the Local checkbox.
- Click OK. The doctor will now appear on the Prescribers dropdown list.
- If the doctor's name doesn't appear as you type in the full name, Click on insert
- The Edit Professional screen will appear
- Here you can enter the doctor's name, address, practice name, GMS Code (ensuring to use the GMS Code text box towards the bottom of the screen)
- To ensure that this doctor will show up in your list of Doctors, make sure to tick the Local checkbox.
To insert Hospitals, Clinics, Dentists etc, follow the steps above and place a tick in the relevant checkbox on the Edit Professional screen
Delete an item from a Patient record
- Start by highlighting the item you want to delete.
- Then click on delete located at the bottom of the dispensing screen.
- You will then be asked are you sure you want to delete this item.
- Click on yes.
Delete a script from a Patient record
- At the bottom of the dispensing screen you will see Delete.
- To the Right of the bin icon you will see a drop-down arrow.
- Click on the arrow.
- Delete Script will then appear.
- Click on Delete Script.
- Touchstore will then ask you, are you sure you want to DELETE ALL the information you have entered ?
- Select Yes.
Price Lookup F11
- To check the price of an item or a script press F11
- Search for the item and enter the scheme and quantity
- All pricing will be displayed including cost price, markup, dispense fees and totals.
- You can add more items by pressing next or press clear to clear the item and search another product
Explanation of Dispense Colours
- Yellow indicates that an item has been placed on loan.
- Light Blue indicates that an item has been phased.
- Green indicates that there is an owing on an item.
- Pink indicates that an item has not been dispensed.
Short Keys
- You can use the mouse or the keyboard for dispensing. Keyboard short keys shown below:
