Returns

This module allows us to return products back to the wholesaler

How to create a return

  • Begin by selecting the supplier who you wish to return product(s) to
  • Once the supplier has been selected, a screen similar to that displayed below will appear. From this screen you may search for the products you wish to return to you selected supplier using the 'Add product to this return' search box. Note that any pending items waiting to be returned to this supplier will appear at this time also

StaffRoleConfig.png

  • Once you select the product you wish to return, the dialog box displayed below will appear. Enter the quantity of the product you wish to return and click 'Add to Return'

StaffRoleConfig.png

  • Repeat the previous two steps for any other products you wish to add to this return

  • Once all the products you wish to return have been added you may click Create Return. The print dialog box will open automatically at this point

StaffRoleConfig.png

  • Please note that before we click Create Return we can

    • Place products on hold by clicking the StaffRoleConfig.png button with the product(s) selected. This will hold them until the next return is sent to this supplier.

    • We can save any changes we have made to the return at any time, allowing us to leave the screen and return to it when we wish

    • We can also move products to a return for another supplier. To do this, tick the box beside the product(s) you wish to move and click the StaffRoleConfig.png button

Validate Returns

This page allows us to view all the returns we have made that are waiting to be validated.

Once the wholesaler has compensated the store for the products they have received back, the store can simply select the return from the list displayed in this tab and click the Validate Return button.